Cancellation Policy

Provide your order number as well as the reason for your return.
Our customer service team will review the return request and
Will send further instructions if return is approved.
If the condition of the product you return to us is not in
acceptable conditions, we reserve the right not to refund or
change. Products that have been customized cannot be refunded or

Any order made with ATH Movil will have 24 hours to make the payment, it will not be canceled.

Non-returnable items include items purchased through
Retailers, wrong products purchased and products damaged by bad
Customer Management.

What if the items I receive are defective / incorrect /damaged?

Did you receive a defective unit or the wrong product? 
Contact our customer service team at

Please include:
• Number of order
• Receipt
• Video or photo of the defective product (if applicable)
• Complete delivery address
• Contact telephone number
In some cases, you may need to include a video or photo of the product.
defective as evidence to refund or replace the product.

When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid with
credit or debit card, refunds will be sent to the issuing bank of the
card within 14 business days of receipt of item
Return or return request.
Contact the card issuing bank with questions about
when the credit will be posted to your account.

If you haven't received a credit for your return yet, here is what you should do:
Contact the bank / credit card company.
It takes some time before the refund is posted to your account.